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Bartending & Bar Management Courses

Engage, Communicate, Impress Subheadline:

Customer Service

Develop professional communication and service skills in English and Spanish, tailored for hospitality professionals.

Course Overview

Learn how to interact confidently with guests, manage challenging situations, and provide exceptional hospitality in both English and Spanish. This course equips bartenders and hospitality staff with professional etiquette, service techniques, and cross-cultural communication skills.

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Who is this course for?

  • Bartenders and hospitality staff seeking bilingúal service skills.
  • Professionals wanting to improve customer engagement.
  • Anyone preparing for international or multicultural environments.

What You Will Learn

  • Communication skills in English and Spanish.
  • Professional service standards and etiquette.
  • Enhancing guest experience and engagement.
  • Cross-cultural communication in hospitality.
  • Responsible service and safety awareness.
  • Customer retention strategies.
  • Confidence and professionalism under pressure.

Course Highlights

  • Bilingual Learning
  • Practical Exercises
  • Certification
  • Career Boost

Course Format

  • Duration: 4-6 weeks (flexible schedule)
  • Format: Hybrid – online theory modules + live in-person or Zoom practical sessions
  • Class Size: Small groups for personalised guidance
  • Materials Provided: Workbooks, scripts, scenario guides

After completing this course, you’ll be able to:

  • Confidently communicate with guests in English and Spanish.
  • Handle complaints and challenges professionally.
  • Provide exceptional, memorable guest experiences.
  • Gain skills to advance in international hospitality roles.
Enquire Now

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